Shipping Policy

Shipping Policy — Pulse & Play

Last updated: May 2026

Processing Time

Orders are processed within 1–3 business days of payment confirmation. Business days are Monday through Friday, excluding US federal holidays. You will receive a shipping confirmation email with a tracking number once your order has shipped.

Shipping Rates

Free standard shipping is available on all orders $50 and over, shipped within the contiguous United States. Orders under $50 are subject to a flat shipping rate calculated at checkout based on destination and order weight.

Estimated Delivery Times

Standard shipping: 7–15 business days. Delivery times are estimates and not guarantees. Delays caused by carrier issues, weather, customs, or other circumstances outside our control are not covered by this policy.

Order Tracking

A tracking number will be emailed to you within 3 business days of your order date. If you have not received tracking information within that window, contact us at support@pulseandplay.store with your order number.

Shipping Destinations

We currently ship within the United States only. We do not ship to PO Boxes, APO/FPO addresses, or US territories at this time.

Lost or Stolen Packages

Pulse & Play is not responsible for packages confirmed as delivered by the carrier. If your tracking shows delivered but you have not received your package, contact the carrier first. If the issue is unresolved, email support@pulseandplay.store and we will do our best to assist.

Wrong Address

Please verify your shipping address before placing your order. We are unable to reroute packages once they have shipped. If you realize an error immediately after ordering, email support@pulseandplay.store as quickly as possible and we will attempt to correct it before fulfillment.

Contact: support@pulseandplay.store | Response time: within 24 hours, Monday–Friday

Shipping Policy - the basics

Having said that, a Shipping Policy is a legally binding document that is meant to establish the legal relations between you and your customers. It is the legal framework for presenting your obligations to your customers, but also to address different possible scenarios that may occur, and what happens in each and every case. 
 
A Shipping Policy is a good practice and it helps both sides - you and your customers. Your customers may benefit from being informed about what they can expect from your service. You may benefit because people may be likely to shop with you if you have a clear Shipping Policy in place since there won't be any questions about your shipping timeframes or processes.

What to include in the Shipping Policy

Generally speaking, a Shipping Policy often addresses these types of issues: the timeframe for processing orders; the shipping costs; different domestic and international shipping solutions; potential service interruptions; and much, much more.