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Refund Policy
Refund & Returns Policy — Pulse & Play
Last updated: May 2026
Return Window
We accept returns within 30 days of the delivery date. After 30 days, we are unable to accept returns or issue refunds.
Eligibility
To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging. Items that have been used, damaged by the customer, or are missing original packaging are not eligible for return.
How to Start a Return
Email support@pulseandplay.store with the subject line "Return Request — [Your Order Number]." Include your order number, the item you want to return, and the reason for the return. We will respond within 1 business day with return instructions. Do not send items back without contacting us first — unrequested returns cannot be processed.
Return Shipping Costs
If the item you received is defective, damaged, or incorrect, Pulse & Play will cover the cost of return shipping. If you are returning for any other reason — including change of mind — return shipping costs are the customer's responsibility.
Refunds
Once we receive and inspect your return, we will notify you by email. Approved refunds are issued to your original payment method within 5–7 business days. Processing times may vary depending on your bank or card provider.
Defective or Damaged Items
If your item arrives defective or damaged, email support@pulseandplay.store within 7 days of delivery. Include your order number and clear photos of the damage. We will offer a replacement or full refund at our discretion, with no requirement to return the item in most cases.
Wrong Item Received
If you received the wrong item, contact us at support@pulseandplay.store within 7 days of delivery. We will ship the correct item at no additional cost and cover return shipping for the incorrect item.
Non-Returnable Items
The following are not eligible for return: items returned after 30 days, items without original packaging, items showing signs of use or damage caused by the customer.
Contact: support@pulseandplay.store | Response time: within 24 hours, Monday–Friday
Refund Policy - the basics
Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.
What to include in the Refund Policy
Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.
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